Project Lead

Job Description

Responsible for ensuring that support services are delivered efficiently, meet service level agreements SLAs, and align with business objectives. Track project progress and manage risks, issues, and dependencies. Resource Management : Lead and manage resources Conduct regular team meetings and performance reviews. Identify training and skill development needs. Stakeholder Management : Act as the primary point of contact for customers and stakeholders. Provide regular project and service status updates. Manage customer expectations and handle escalations. Reporting : Prepare and present: SLA reports Incident and request metrics Project status reportsWeeklyMonthly Continuous improvement : Drive service improvement initiatives. Promote automation and operational efficiency. Familiar with Service Now and Project Management tools. WFO - Hybrid model Bengaluru