Key responsibilities:
- Support stakeholder engagement efforts by coordinating communications, scheduling meetings, and documenting feedback and requirements.
- Review and analyse data collected from customer deep-dive sessions, ensuring key insights and pain points are accurately categorised and recorded.
- Prepare and organise materials for deep-dive meetings, including presentation slides, reports, and meeting documents.
- Support Service Requests from agencies in accordance with Service Level Agreement (SLA), such as static data maintenance, cancellation of expense reports.
- Assist in maintaining regular updates with stakeholders by tracking progress and ensuring timely follow-ups on action items, including (a) tracking of identified issues, action items, and progress of follow-ups from customer deep dive sessions (b) weekly monitoring and reporting of Change Request/ Service Requests/ Incident Requests and (c) User Acceptance Testing (UAT) progress tracking for ad-hoc Change Requests and Workday release features.
- Ensure documentation, e.g., user guides and standard operating procedures, is well-structured, up-to-date, and readily accessible for internal and stakeholder use.
- Provide general administrative and coordination support to ensure smooth execution of project and business activities.
Requirements
Functional/Technical Competencies
- Background in Accounting/ Business/ Finance and/or IT
- Proficient with MS Office and VBA will be advantageous
- Understand basic finance and/or payroll processes and experience with system implementation and maintenance will be advantageous
Generic Competencies
- Good critical thinking, problem-solving and analytical skills
- Good time management skills to multi-task and prioritize key deliverables
- Meticulous and a good team player who is able to work well independently
- Able to proactively develop and manage relationships with various key stakeholders
- Strong communication and presentation skills
Contract duration: 6 months contract, with option to extend for another 6 months
Working Arrangement:
- Monday to Thursday: 9am - 6.30pm
- Friday: 9am -6.00pm
- (Flexhours can be arranged with reporting officer)
Location: High Street
Salary: $15 to $16 per hour (approximately $2,730-$2,910 per full month of service). Salary will be pro-rated based on the actual service period)
EA License No.: 96C4864
Reg. No.: R26161270 JOEY TAY YI TING
