The PA Supervisor/Team Lead is responsible for developing, planning and monitoring the PA activities of a group of GBS Center based project support professionals. This individual has the overall technical, interpersonal competency, and communication capabilities, to provide guidance, direction, and specialized assistance to supervise a project support staff for the resolution of standard, difficult and complex problems. The role will have significant interface with local and onshore staff, Project Managers, various Region and business leaders, in the execution of this role.
Specific Role Responsibilities:
As part of a leadership team, support building and deploying PA project support team
Ability to proactively articulate the capabilities of the GBS Center PA role of project support staff across various Regions, Business Lines, levels of company management and cross functional staff.
Responsible to distribute work assignments and monitor work load, to most effectively utilize staff and meet the projects, Regions, Business Lines objectives. Ability to proactively track and communicate staffing activities to various stakeholders. May be required to report on staff utilization, appropriateness of staff for assignment, and other quality and performance metrics.
Exercises experience and sound judgement in assessing complex project needs and associated staffing situations to both the project and the business units goals. Coordinates the efforts of assigned resources/staff with other project and business unit staff.
Participate in business development, proposal efforts and project start-ups as needed.
May be involved in assessing and evaluating quality of work effort of staff and advise on approach and/or elevate corrective actions, communicating appropriately with project and business stakeholders.
Develops, trains and mentors staff in both technical aspects of project accounting methods as well as support interpersonal communications with assignment project manager and other staff.
Effectively disseminates corporate expectation regarding company policy as it relates to reflecting project status on all project complexities and types. Conveys procedural and best practice information and existing and emerging methods.
Coordinates staffing requirements, assigns and supervisors project work activities, and trains personnel.
Supervises staff through developing, establishing and maintaining goals and documenting performance reviews. Provides personnel development for the assigned employees.
Ensures adherence to organization guidelines and supports internal & external audits.
Performs ad-hoc reports for the management team, based on the requests.
Acts as first escalation level and solves as quickly as possible, difficult service issues escalated from staff by following companys policy.
Replicates Project Accounting best practices across countries and ensures that process documentation is continuously updated.
Builds & maintains long-term relationships with key stakeholders.
Recruiting and integrating new team members
Qualifications
Bachelors degree in finance, engineering, construction management, business management or other associated degree. Relevant work in lieu of degree considered
8 to 12+ years experience
Engineering & Construction industry experience preferred, or similar service industry with contracts experience (strong understanding of projects, contracts and/or service industry)
Ability to communicate initiatives, results, and analysis
Ability to manage a number of staff and jobs, and prioritize deadlines
Supervision of multiple staff
Prior experience in Oracle is highly advantageous
Strong in Excel and Intermediate in Word is highly advantageous
Additional Information
The expertise and requirements will vary based on tasks assigned and will change over time. The following areas are examples of what may be required depending on level
Understanding of both T&M and percent of completion revenue recognition type contracts (or acumen to quickly learn and understand)
Assist with project setup, project monitoring, system updating and closeout
Review incurred costs to make sure properly reflected on the project;
Perform project analysis and prepare reports upon request
Prepare unbilled analysis
Project maintenance and various updates
Maintain bill rate schedules
Routine report preparation
Reserves, and other project analysis reports
Other project support tasks as assigned
Any other duties AECOM may reasonably require you to perform
Maintain, develop and retain the highest appropriate standard of technical skill
Commit to continual professional development and learning on relevant technological, business and human relationship matters
Strong analytical, written and verbal skills
Able to demonstrate enthusiasm and drive
Takes initiative and is self-motivated
Takes accountability for assigned work
Strong organizational skills
Able to maintain confidentiality
Reliable
Client focused
Well presented, with a professional attitude
Is collaborative, demonstrated ability to work as part of a team and engage team members
Willing to share knowledge, experience, ideas and expertise for the betterment of group and self
Ability to work as part of a team
Diligent and able to work consistently to deadlines under tight time frames
Accuracy and precision of work
Excellent communicator, both oral and written
Motivated to achieve outcomes in a fast-paced environment
