Programme Delivery Manager

Job Title: Manager - Programme Management

Location: Hyderabad

Reports to position: Sr Manager – Service Delivery

Band: A3

Job Purpose

To plan, drive and standardise high-quality, effective programme management processes in Executive Education that provide outstanding experience and quality of service to Faculty and Clients of ISB Executive Education & Digital Learning (EEDL).

JobOutline

The job holder will play a key role in establishing the EEDL as a leading global brand in Executive Education through effective project management, service management, quality management, and resource management for all programmes delivered by EEDL in self-learning, online and offline formats.

S/he will be responsible for planning and executing programmes through all phases of pre-programme sales to post-programme support. They will be involved with faculty, vendors & client to ensure programmes are effectively driven to meet their intended goals. S/he works closely with the BD's, Clients, Faculty, Learning Architects, Programme Delivery Managers and Participants. They must display exceptional project management skills to ensure all the programme tasks are completed in-time with high levels of stakeholder satisfaction. There are four key roles and responsibilities of this position:

Service Management:

• Build relations with the client to become their trusted point of contact, help them to proactively identify problems and position potential solutions for programme execution.
• Engage with the faculty to effectively communicate programme learning needs, schedule learning sessions, communicate programme progress, and efficaciously manage faculty contracts until payouts.
• Swiftly work with Learning Architects, faculty to address gaps pointed out by the client & programme participants during programme execution.
• Continually analyse data on programmes and learning components to proactively identify process gaps throughout the programme management processes and plan corrective measures.

Performance and Quality Management

• Implement and maintain all procedures, project management tools and technology systems that are designed to support continuous improvement of programme management processes.
• Adhere compliance to client goals of cost, timelines and quality as identified/ agreed/ monitored.
• Adhere compliance to best practice service processes and quality guidelines identified and implemented in service systems.
• Collect and monitor participant and faculty feedback on the programmes delivered and provide management with accurate and timely reports on stakeholder satisfaction.
• Maintain programme data for repository & audit purposes, as required.

Coordination and Management of all Logistical Needs

• Coordinate with Operations in the school to plan allocation of facilities for assigned programmes across both campuses and aid the optimal use of inventory.
• Provide oversight for all activities of programme delivery managers, including the execution of programme collateral such as programme communications, class collaterals, certificate artworks, and planning of events, other essentials as required.
• Work with various stakeholders for coordination of programme delivery and manage interdependencies within and outside ISB.

Technology for Standardisation and Project Management

• Display familiarity and proficiency with project management software to effectively implement and monitor programme delivery processes.
• Demonstrate proficiency with creation and management of key reports and dashboards using the project management software.

Job Specification

Knowledge / Education: Graduate /Post-Graduate

Specific Skills: Exceptional Project Management skills via project management tools with strong attention to detail; demonstrated proficiency in project management software; excellent oral and written communication skills; demonstrated judgment; very good technical and data analytics skills; strong interpersonal skills; event management, team-work, coordination, and cross-functional collaboration; exceptional attention to detail and due diligence; client relationship management

Desirable Experience: 10+ years working in a project/ programme management capacity in a high-growth, dynamic environment; experience in the ed-tech industry is a plus.

Job Interface/Relationships:

• Learning Architects
• Digital Learning
• Faculty
• Facilities Users Committee
• Programme Delivery Team
• HR/Finance/Operations
• Vendors/Coaching Agencies
• Executive Housing management
• Clients