Job Description
We are looking for a proactive, organized, and communication-driven
Program Support Executive to ensure smooth execution and coordination of Udyogwardhini's training programs, workshops, and learning initiatives.
The ideal candidate should have excellent communication skills, strong coordination abilities, attention to detail, and a passion for supporting learners, mentors, and entrepreneurship development programs. This role requires someone who can manage multiple activities, maintain effective communication, and ensure a seamless program experience for all stakeholders.
Job Responsibilities
Program Coordination & Support
- Coordinate and support the execution of online and offline training programs, workshops, and events.
- Manage day-to-day program activities to ensure smooth delivery.
- Coordinate with mentors, trainers, and internal teams for session planning and execution.
- Schedule sessions, share meeting links, manage recordings, and ensure timely communication.
- Provide prompt support to mentors and learners throughout the program journey.
Learner Communication & Support
- Handle queries through calls, WhatsApp, emails, and other communication channels.
- Provide accurate information regarding courses, schedules, sessions, and program-related updates.
- Support onboarding activities including creating WhatsApp groups, sharing welcome messages, and sending required information.
- Conduct feedback calls to understand learner experiences and identify areas of improvement.
- Maintain regular follow-ups to improve engagement and program completion.
Operations & Coordination
- Maintain program-related databases, trackers, attendance records, feedback records, and reports.
- Coordinate with the sales and operations teams for smooth handling of enquiries and learner requirements.
- Ensure timely sharing of course materials, session updates, and important announcements.
- Support documentation and reporting requirements for ongoing programs.
Website & Digital Support
- Assist in updating course-related information, mentor details, success stories, and program content on digital platforms.
- Coordinate with relevant teams for website enquiries and information updates.
- Maintain accuracy of program-related data and communication materials.
Research & Improvement
- Conduct basic research on entrepreneurship, training programs, learner needs, and industry trends.
- Collect feedback and insights to improve program delivery and participant experience.
- Suggest improvements in processes, communication, and learner engagement initiatives.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Management, Communication, Education, or a related field.
- 1–3 years of experience in program coordination, customer support, operations, administration, or similar roles.
- Excellent verbal and written communication skills.
- Strong coordination, follow-up, and relationship management abilities.
- Good research, documentation, and data management skills.
- Ability to manage multiple tasks and work with different stakeholders.
- Problem-solving approach with attention to detail.
- Comfortable working with Google Workspace, MS Office, WhatsApp Business, and digital platforms.
- Interest in entrepreneurship, skill development, education, and training programs will be an added advantage.
Preferred Attributes
- Positive attitude with a willingness to learn and grow.
- Strong ownership and accountability towards assigned responsibilities.
- Ability to communicate effectively with diverse groups including mentors, learners, and internal teams.
- Customer-service mindset with a focus on creating a smooth program experience.
Experience/Requirements
Requirements
- Bachelor's degree in Business Administration, Management, Communication, Education, or a related field.
- 1–3 years of experience in program coordination, customer support, operations, administration, or similar roles.
- Strong verbal and written communication skills.
- Excellent coordination and follow-up abilities.
- Ability to manage multiple tasks and coordinate with different stakeholders.
Skills
- Good research, documentation, and reporting skills.
- Proficiency in Google Workspace, MS Office, WhatsApp Business, and digital tools.
- Problem-solving attitude with attention to detail and ownership.
- Interest in entrepreneurship, skill development, education, and training programs.
- Ability to work collaboratively with mentors, learners, sales, and operations teams.
Job Type
Full-time
Benefits
Paid time off | Paid Sick Time | Yearly bonus| Performance Bonus
Schedule
Day-shift
Education
Bachelor's or Master's degree in any relevant field.
Experience
6 months - 1 year
Language
Marathi, Hindi & English
Work Remotely
As needed
