Program / Project Manager 5

Job Responsibilities:

• Partner with business units to develop scalable Aftermarket/Spares Operations tools and processes supporting new and evolving service products/programs.
• Implement initiatives and investment plans to achieve defined objectives, including developing global structural capabilities.
• Leverage Field Service Management software (preferred MS Dynamics) and/or SAP Customer Entitlement management solutions to streamline operations.
• Solve complex business problems and design solutions to improve operations and support critical business strategies.
• Collaborate effectively across functional and geographic boundaries in a matrixed global organization.
• Drive execution, mitigate risks, ensure compliance with program or project timelines, and deliver results.
• Maintain a culture of continuous improvement and drive Best Known Methods (BKMs) across multiple sites.
• Establish and maintain a global training program ensuring professional and qualified team members.
• Maintain comprehensive process documentation.
• Support customer service operations including quoting, pricing, order processing, warranty assessments, and returns.
• Utilize strong quantitative and data analysis skills, leveraging data warehouse applications to support decision-making.

Minimum Qualifications:

• Master's degree with 8+ years of industry experience, or Bachelor's degree with 12+ years, or Technical College with 810 years of relevant experience.
• Experience with Field Service Management software (preferred MS Dynamics) and/or SAP Customer Entitlement management solutions.
• Excellent oral and written communication skills.

Preferred Qualifications:

• Experience in semiconductor industry and driving global programs.
• Exposure to customer service tasks such as quoting, pricing, order processing, warranty assessments, and returns.
• Strong project management and quantitative/data analysis skills.