Program Manager

Job Description – Program Manager

About the Role

We are looking for a highly driven Program Manager to lead and execute high-impact strategic and operational initiatives across the organization. This role is ideal for someone who thrives in a fast-paced startup environment, enjoys solving complex business problems, and can seamlessly balance strategy with execution.

As a Program Manager, you will work closely with cross-functional teams to drive critical business initiatives, improve operational efficiency, and build scalable processes from the ground up.

Key Responsibilities

• Lead end-to-end execution of strategic and operational programs across multiple business functions.
• Work closely with business leaders to identify problems, define solutions, and drive implementation.
• Own project planning, execution, stakeholder management, and timely delivery of key initiatives.
• Collaborate with field and central teams to ensure smooth execution and continuous process improvements.
• Design and implement scalable processes, frameworks, and operating mechanisms.
• Analyse business data to identify trends, bottlenecks, and improvement opportunities.
• Drive cross-functional alignment while managing multiple priorities in a dynamic environment.
• Take complete ownership of programs with minimal supervision and deliver measurable business impact.
• Build and scale new initiatives (0 to 1) by creating processes, governance, and execution frameworks.
• Prepare business updates, dashboards, and executive reviews for leadership.

Preferred Candidate Profile

• 2–3 years of experience in Program Management, Business Operations, Strategy, Consulting, Operations Excellence, or General Management.
• Experience in a generalist role, managing both planning and execution.
• Exposure to both field operations and central/business operations is preferred.
• Candidates from Management Trainee (MT) programs (2020–2022 batches) will be preferred.
• Demonstrated experience in building or scaling processes, products, or business functions from 0 to 1.
• Strong analytical, structured problem-solving, and critical thinking skills.
• Comfortable working in highly ambiguous, fast-paced startup environments.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong ownership mindset with the ability to execute independently.
• Proficiency in Microsoft Excel, PowerPoint, and data-driven decision-making.

What We're Looking For

• Entrepreneurial mindset with a strong bias for action.
• Ability to think strategically while remaining hands-on with execution.
• Exceptional planning, prioritisation, and organisational skills.
• Excellent communication and presentation abilities.
• High resilience, adaptability, and learning agility.

Preferred Background

Candidates with experience in startups, consulting firms, high-growth organisations, or rotational Management Trainee programs who have successfully led cross-functional projects and operational initiatives will be highly preferred.