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PROGRAM MANAGER CUSTOMER RETENTION - TN AND KERALA REGIONS

The Muthoot Group

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Fresher
a year ago
48 Viewed
5 Applied

Job Description

Job Description :

Speak to the customers who remit the loan principal amount online and convince them to retain the loan with us by offering various retention schemes.

Probe the customers to find out if they are shifting the loans to the competitor and make the competitor retention offer.
Ensure at least 30% of the online releases are retained.
Ability to engage with customers to understand the real reason for release.
Should be able to speak Malayalam/Tamil fluently.

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Muthoot Finance Ltd. is an Indian financial corporation and the largest gold loan NBFC in the country. In addition to financing gold transactions, the company offers foreign exchange services, money transfers, wealth management services, travel and tourism services, and sells gold coins.

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Last Updated: 02-06-2024 09:04:38 PM
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