Program Associate– Offline

Dear Applicants,

Job Title: Program Associate Offline Location: Bangalore

About the Role

We are looking for a Program Associate to support the growth and efficiency of our offline channel operations and training programs. This role will involve project execution, data-driven decision-making, stakeholder coordination, and process optimization across multiple verticals, including analytics, training, merchandising, and vendor management.

Key Responsibilities

Assist in managing and executing key projects across offline channel operations, analytics, ensuring timely delivery and impact.

Support the design and rollout of training programs, including GenAI coaching, multilingual chatbot support, and content delivery enhancements.

Collaborate with cross-functional teams (Operations, Business, Marketing, HR, Finance) to streamline workflows and resolve operational bottlenecks.

Conduct data analysis and reporting to track performance metrics, identify trends, and provide insights for decision-making.

Assist in merchandising strategy execution, including product assortment planning and inventory optimization.

Support vendor management by onboarding, coordinating, and negotiating with external partners to improve efficiency and cost-effectiveness.

Contribute to internal engagement initiatives, including hype campaigns to drive awareness and participation in training programs.

Handle urgent, unstructured tasks with a proactive approach and a problem-solving mindset.

Key Qualifications

1-3 years of experience in program management, analytics, or a related field.

Strong analytical skills, with the ability to interpret data and generate actionable insights.

Excellent stakeholder management and communication skills, with experience working across teams.

Ability to work in a fast-paced, unstructured environment and manage multiple priorities.

Proficiency in MS Excel, Google Sheets ,SQL

Prior experience in retail, e-commerce, or offline channel management is a bonus.