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Professional Services Engineer



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4-6 Years
a month ago
155 Viewed
2 Applied

Job Description

Job Summary

We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.

Job Requirements

To be successful in this role, you would need to have the following:

. Experienced in NetApp Storage (Deploying and administering NetApp Storage - CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools - OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies)
. Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
. Experience in other NetApp storage technologies like Storage grid, E-Series, SolidFire would be highly regarded
. Experience in writing basic PowerShell/Python scripts would be beneficial.
. A thorough understanding of other components in the infrastructure stack - compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault)
. Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
. Knowledge in ITIL methodologies: change, incident, problem and configuration management.
. Understanding of outsourcing/managed service and Cloud managed services industry.
. ITIL Fundamentals certification desired.
. Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.
. Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones.
. Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.
. Experience in Linux System Administration
. Strong customer communication and documentation skills
. Built and maintained strong relationships with internal and external stakeholders
. Positive, proactive, team-orientated attitude with a flexible and innovative approach to work


Typically requires a minimum of 4 years of related experience with a bachelor's degree, and preferably 6 years or 3 years and a master's degree or a PhD with relevant professional experience or equivalent combination of professional education/training and applicable work experience.


NetApp, Inc. is an American hybrid cloud data services and data management company headquartered in San Jose, California. It has ranked in the Fortune 500 since 2012. Founded in 1992 with an IPO in 1995, NetApp offers cloud data services for management of applications and data both online and physically.


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