Work Mode: 5 Days Onsite
Notice Period: 15-30 Days (Max)
Position Overview
We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management.
This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.
Key Responsibilities
- Financial Systems Support
- Provide end-to-end support for FIS Quantum and Echos treasury management systems
- Maintain static data within the Quantum environment to ensure system integrity
- Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
- Identify and resolve interface issues with bank statements and cashflows
- Configure, troubleshoot, and fix Cash Xplorer functionality
- Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
- Learn internal systems to provide comprehensive end-to-end support to users
- Receive, analyze, and prioritize related support tickets
- Provide timely solutions to users
- Document resolution steps and knowledge base articles
- Support system upgrades and patches
- Monitor system performances and recommend improvements
Technical Operations
- Apply strong Oracle/SQL Server database expertise to maintain system performance
- Author and optimize SQL queries for data extraction and reporting
- Apply working knowledge of the Quantum data model to troubleshoot complex issues
- Work with Golden Gate and Datapipelines technologies for data integration
- Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
- Utilize FIS ticketing system to manage and track support requests
Governance & Compliance
- Maintain SOPs, process documentation, and impact assessments for system updates
- Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
- Ensure financial data accuracy, SOX compliance, and internal control adherence
- Participate in change management processes to minimize operational disruptions
Required Qualifications
- 5+ years experience with FIS Quantum and Echos treasury management systems
- Hands-on experience in static data maintenance within financial applications
- Proficiency in Oracle/SQL Server database concepts and SQL query authoring
- Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum
- Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement
- Familiarity with bank statement and cashflow interfaces
- Experience with Cash Xplorer configuration and troubleshooting
- Working knowledge of Golden Gate and Datapipelines technologies
- Understanding of SOX compliance requirements for financial systems
- Experience with FIS support tools including the FIS ticketing system
(ref:hirist.tech)
