Product Manager

Job Description – Product Manager (COHUB)

Role Overview

The Product Manager – COHUB will be responsible for designing, developing, and scaling a Centralized Operations Hub (COHUB) that enables remote management, real-time monitoring, and data-driven decision-making across all locations.

Key Responsibilities

1. Product Strategy

• Identify opportunities to centralize operations and automate manual processes
• Align COHUB development with business goals, client expectations, and scalability plans

2. Operations Integration

• Translate operational workflows into digital processes within COHUB
• Standardize and integrate:
• Parking/valet/car wash/golf operations 
• Incident management
• Customer handling
• Ensure SOPs are embedded into the system

3. System Design & Implementation

• Work closely with tech teams to:
• Develop dashboards, tracking systems, and control tools
• Integrate systems such as YooPlatform, LPR, CCTV, IMS, Intercom
• Define system requirements, workflows, and user journeys

4. Workforce & Productivity Optimization

• Design systems for:
• Staff tracking (location, attendance)
• Productivity monitoring
• Workforce allocation across sites
• Operational forms & reports
• Reduce dependency on site managers through remote supervision

5. Continuous Improvement

• Identify gaps and inefficiencies in current operations
• Drive automation, optimization, and cost reduction initiatives
• Lead pilot projects and scale successful models

Key Deliverables

• Real-time operational dashboards
• Standardized SOP-driven operations
• Reduced incident rates and revenue leakages
• Improved response time and operational efficiency
• Scalable model across all locations

Key Skills & Competencies

• Strong understanding of operations (parking / valet / facility management preferred)
• Experience in product management or system implementation
• Analytical mindset with focus on data-driven decisions
• Knowledge of:
• Dashboard tools (Power BI, etc.)
• Process design & SOPs
• System integrations
• Strong stakeholder management and communication skills

Success Metrics (KPIs)

• % of operations managed remotely via COHUB
• Reduction in incidents and operational errors
• Improvement in revenue accuracy and reconciliation
• SLA compliance across locations
• Reduction in manpower dependency
• Client satisfaction and reporting quality

Educational Qualification

• Bachelor's degree in one of the following:
• Engineering (IT / Computer Science / Industrial / Systems)
• Business Administration / Operations Management
• Data Analytics / Information Systems

Experience Required

Minimum Experience

• At least 3 plus years in Product Management / System Implementation / Digital Transformation