FUNCTIONAL/ OPERATIONAL:
- Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outline
- Ensure product and policy updates are incorporated and covered during training
- Responsible for creation of facilitator guide and training manuals for trainings
- Responsible for creation of product knowledge checks for training
- Provides regular feedback to the batch on performance and ensures learning is not compromised
- Cascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor.
- Establishes innovative systems and procedures to deliver training and continuously improvises on them.
- Participates in calibrations with Quality & Operations.
- Provide support to operations during OJT phase thereby ensuring smooth transitioning of the training batch to Production
- Perform quality checks on calls / cases of agents and provide necessary feedback
- Keep abreast of policy changes and updates within the process / company
- Ensure accurate and timely reporting to management
- Ensure and maintain accurate and timely reporting to internal departments like HR, operations and facility etc.
- Adhering to Information Security Policies and Procedures
- Ensuring compliance to Information Security Policies and Procedures
- Comply with the Non Disclosure Agreement.
Experience in Travel domain is must.
Interested and eligible candidates share your resume to my mail: [Confidential Information]
