Process Trainee

Teleperformance Global Services Private Limited

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Posted a month ago
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3-5 Years

INR 4 - 5 LPA

Indore

BPO

Job Description

Design and deliver training programs for process, soft skills, accent, and product training across various levels of employees.
Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge.
Develop and maintain training materials, including presentations, manuals, guides, videos, etc.
Provide coaching support to trainees during on-the-job training (OJT) sessions.
Monitor progress of trained employees through evaluation metrics such as TNI (Training Need Identification).

More Info

Role:Training Manager, Process Trainer

Industry:BPO

Function:Customer Service/Call Centre/BPO

Job Type:Permanent Job

Skills Required

Root Cause Analysis

Project Management

Process Mapping

workflow optimization

Date Posted: 27/02/2025

Job ID: 105664825

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About Company

Teleperformance Global Services Private Limited

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

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