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Process Specialist

Infosys BPM

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0-2 Years
a month ago
204 Viewed
41 Applied

Job Description

Responsibilities

1. Relevant experience in an international customer support QA/Trainer/Agent
2. Process Management: Auditing, Gap Assessment, Root cause analysis, Coaching & Feedback
3. Process Improvement: Problem solving skills, Data Analysis, Presentation Skills
5. Good command over written and spoken language
6. Ability to or have handled Client Governance
7. Good command over MS-Excel and MS-PowerPoint

Preferred Skills:

Customer Service- CS- Service Desk- Voice- Chats- email Chats
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Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India. The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of &#8377&#x3B;592 per share, Citibank having invested at &#8377&#x3B;0.20 per share

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