Process Operations Analyst

About Snapmint:

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, Snapmint's zero-cost EMI platform enables responsible purchases without the need for a credit card, across categories including fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint bridges this gap by offering a trusted, transparent, and inclusive alternative, rooted in ethical lending practices and financial empowerment.

Founded in 2017, Snapmint is a profitable, high-growth company, doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep expertise from organizations such as Oyo, Ola, and Maruti Suzuki, and has successfully built and exited ventures across ad-tech, patent analytics, and bank-tech. At Snapmint, we are building the future of responsible consumer finance, simple, transparent, and customer first.

About the Role: The Process Operations Analyst will support the Customer Success Operations function by owning CRM process adherence, data hygiene, and operational escalations. The role will work closely with the Manager – Customer Success Ops and cross-functional stakeholders to ensure system accuracy and timely issue resolution. This role is ideal for someone who enjoys working at the intersection of process, data, and coordination in a fast-paced startup environment.

Key Responsibilities:

• CRM & Process Governance: Monitor HubSpot process adherence by ensuring accurate deal

stages, close dates, and key fields, while identifying and escalating process gaps or inconsistencies.

• EMIS Data Management: Download and update daily EMIS data (order volumes, GMV, merchant

details) in HubSpot to maintain accurate dashboards and reporting.

• Deal & Merchant Data Accuracy: Align HubSpot deal records with EMIS merchant data post golive to ensure reliable GMV tracking, reporting accuracy, and ongoing data hygiene.

• Cross-functional Coordination: Collaborate with Customer Success, Product, and Data teams to

support Redash queries and provide validated datasets for business reviews and leadership discussions.

• Operational Issue Management: Track operational issues, data discrepancies, and process

breaks across systems, ensuring timely follow-ups, escalations, and resolution.

• Reporting & Continuous Improvement: Maintain data consistency across EMIS, HubSpot, and

internal reports while documenting recurring issues and driving process improvement opportunities.

What are we looking for

• 2 years of experience in Operations, CS Ops, Business Operations, or Analytics

• Hands-on experience with HubSpot CRM (mandatory)

• Working knowledge of SQL dashboards / Redash is a plus

• Strong Excel / Google Sheets skills

• High attention to detail and process orientation

• Ability to coordinate across teams and drive closure