FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Preposition
- Provide end to end sourcing and contract management for global and local suppliers.
- Drive sourcing strategies aligned with company's objectives partnering with business, legal and internal and external stakeholders
Job Details
Position Title: Process Manager - Procurement
Career Level: P4
Job Category: AVP
Role Type: Hybrid
Job Location: Bangalore
About The Team
The Strategic Sourcing team plays a crucial role in establishing third party contracts with external suppliers. They liaise and interphase closely with various teams ensuring cost savings, risk mitigation, and drive efficiencies.
Impact
Through robust contracts and effective negotiations strategic sourcing team enables business partners to get the maximum value out of the contacts and establishes a robust vendor governance to ensure all SLA and KPIs are achieved.
Key Deliverables
Summary/Objective
The Process Manager, Contract Mgmt & Sourcing will be responsible for all aspects of contract and sourcing negotiation and management. Responsible for third party contracts (i.e. vendors), this position requires the ability to establish and maintain excellent working relationships with both internal and external customers to assist in complete understanding of the needs and processes of the service or products provided. Position routinely interacts with high level Business Leaders, Legal staff and various SVB support teams during their collection of information necessary to support the onboarding of a vendor to include the contract creation and negotiation process including sourcing. Regular contract review requires contract compliance monitoring and participation in vendor risk process ensuring contractual agreements meet SVB's needs and protect SVB from risk. Sourcing review requires negotiations with vendors to optimize the cost and enhance savings. The Process Manager is an SME who will lead projects related to various Categories/Sub-Categories.
Key Responsibilities
Strategic Sourcing
- Develop and implement Sourcing Strategies aligned with company's objectives.
- Identify cost saving opportunities while maintaining or improving product/service quality.
- Conduct Market research to stay informed about industry trends, pricing and new suppliers.
Supplier Management
- Evaluate and select suppliers based on performance, reliability and cost effectiveness.
- Negotiate contracts, terms and conditions with suppliers to achieve favorable agreements.
- Build and maintain strong relationships with key suppliers to ensure a stable and efficient supply chain.
Risk Management
- Identify and mitigate potential risks such as economic or logistical issues.
- Develop contingency plans to address potential disruptions in service delivery.
Reporting and Analysis
- Prepare and present reports on key performance indicators, cost savings and supplier performance.
- Utilize data analysis to drive informed decision making.
- Conduct cost analysis to identify areas for cost reduction and efficiency improvement.
Contract Drafting and Management
- Understanding of contract lifecycle management
- Contract negotiations with Suppliers
- Contract Redlining and reviews
- Liasoning with Legal as required.
Skills and Qualification (Functional and Technical Skills)
Functional Skills
- Team Player: Support peers and department management.
- Communication: Excellent verbal, written, and interpersonal communication skills.
- Attention to Detail: Ensure accuracy and thoroughness in all tasks.
- Ability to work collaboratively with cross-functional teams
- Ability to consistently adapt to a changing environment.
- Self-starter and ability to work independently
Technical Skills
- Proven experience in strategic sourcing, procurement, or supply chain
- Ability to draft contracts (SLA's, Termination clauses, etc.)
- Ability to review & negotiate vendor contracts (MSA, NDA, SOW, etc.)
- Experience in finalizing commercial / legal terms and Category Sourcing
- Ability to effectively negotiate with internal and external parties and multiple contracts with minimal supervision.
- Strong knowledge of RFx process
- Experience in using various sourcing techniques.
- MS Office suite proficiency is required WORD, EXCEL etc.
- Acrobat PDF editing experience
- Understanding of various contracts including - confidentiality agreements, Masters agreement, Amendments, Addenda, SOW, Assignments, letters of intent, etc.
- Knowledge of industry trends and regulations
Relationships & Collaboration
- Reports to: Associate Director
- Partners: Corporate FP&A team, Legal, Third Party Risk, as well as the Business Owners
- Leads: Not Applicable for this role
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
