Process Manager

6-9 years
7 days ago 1 Applied
Job Description


The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Specialism - KYC, AML, Due Diligence

PM Roles & responsibilities:

Specialism -KYC, AML, Due Diligence

KYC- Process Manager-Responsibilities

  • Independently handle clients and client calls- establish self as a valued partner.
  • Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
  • Build domain expertise and lead from the front.
  • Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Minimum Qualifications-

  • Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
  • 6 to 9 years of experience in handling team of minimum 25 members and has good experience and knowledge of KYC, AML, Due Diligence.
  • Should be able to understand, manage and calculate risks.
  • Should be good with logical and quantitative abilities.

Preferred Qualifications-

  • Ability to manage and complete specific tasks with minimal direction
  • Should be able to act fast and decisively when dealing with critical situations - ability to read situations and act in minutes
  • Willingness to continuously learn, upgrade skills and stay relevant to business demands
  • Excellent interpersonal skills - ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.


eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the metrics that matter for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.