Job Title: Process Expert
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide a high level customer service.
What will you be doing
. Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy.
. Adhere to quality control discipline, procedures and checks at all times.
. Day to day query resolution, with upward escalation of more complex queries to the management team.
. Report issues and concerns as soon as possible to senior's/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.
. Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews.
. Thorough solution of queries & identify improvements to processes.
. Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions.
What we're looking for:
. Effective communication, listening & Email writing skills, including questioning skills.
. Ability to work independently or as part of a team.
. High customer focus and ability to address customer needs effectively
. Achieving high standards and delivering results with accuracy and attention to detail.
. Ability to work in shifts
. MS Office Applications (preferably, Excel, word & PowerPoint)
. Ability to comprehend given set of instructions and apply the same for day to day transaction processing
. Experience in India payroll processing
. Experience of payroll systems and shaping new procedures and exchanging best practice to improve advisors and customer experience
. Experience in HR operations policy and process.
. Experience in Escalation handling ability
Skills that will help you in the role:
. Experience of working in BPO/KPO
. Familiarity with procedures, policies, products and services of a financial organisation
. Ability to work within deadlines/customer demand
Where will you be working
Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.