Process Executive ( Voice ) With Digital Marketing

About the Role:

We are looking for dynamic and customer-focused individuals to join our team as Process Executive Voice (Digital Marketing Support). This is an exciting opportunity for freshers with a certification in digital marketing or candidates with up to 6 months of experience to build a career in a growing digital environment.

Key Responsibilities:

• Act as the first point of contact for advertisers and marketers using digital platforms.
• Handle voice-based queries related to:
• Campaign performance
• Ad delivery and targeting
• Account configuration and billing
• Resolve complex technical and platform-related issues through voice support.
• Provide consultative support and guidance on campaign optimization best practices.
• Collaborate with internal support and technical teams to escalate and resolve issues promptly.
• Identify, document, and track platform bugs or inconsistencies.
• Proactively contribute to process improvements by:
• Identifying root causes of recurring issues
• Recommending enhancements to tools, workflows, or documentation

Eligibility Criteria:

Freshers with a Digital Marketing Certification, OR

Candidates with minimum 6 months of experience (certification not mandatory)

Excellent verbal communication skills in English