Process Developer

30 Applied
Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Fraud & Chargeback Officer - Process Developer

Perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.


. Handling Inbound & outbound calls & online applications

. Respond to applicant questions & resolve issues

. Operate in compliance with laws & Regulations

. Dealing with complex solution-based calls

. Reading complex & sensitive customer situations and dealing with it accurately

. Consistently Deliver First Class Service

. Exceptional Time management skills

. Assess risks and investigate for fraudulent activity with a keen eye

. Knowledge of all Credit Card products & host systems

. Knowledge of AUS & NZ Privacy legislation

. Previous Fraud/Scheme Chargebacks related experience

. Excellent communication skills - verbal and written

. Should have sound computer knowledge

. Needs to be good at multitasking
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Source:

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide

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