Process developer-Customer Service Transactions

19 Applied
Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of PD, Customer Service
In this role, you will be responsible to exhibit innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
. You should respond to customer queries and concerns
. You should provide support for data collection to enable Recovery of the account for end user.
. Maintain a deep understanding of client process and policies
. Reproduce customer issues and call out product bugs
. Provide excellent customer service to our customers
. You should be responsible to demonstrate capacity for critical thinking and analysis.
. You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Minimum qualifications
. Any graduate degree or equivalent with an excellent academic record
. Meaningful work experience
. Excellent Interpersonal Skills
Preferred qualifications
. Relevant experience in a customer service role chat/email/voice
. Effective probing skills and analyzing / understanding skills
. Analytical skills with customer centric approach
. Excellent proficiency with written English and with neutral English accent
. You should be able to work on a flexible schedule (including weekend shift)
. Good attention to detail
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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