Job Description:
- Qualification: Graduate
- Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
- 5 days working and 2 days off.
- Should be ok with night shift and rotational off.
- Typing speed of at least 50 WPM with 90% accuracy
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Multitasking: Ability to Toggle Between Screens/Tools
- Excellent communication skills.
- Salary: Up to 5 LPA
- Work Location: Q City, Hyderabad
- 2-way cab facility will be provided.
Roles & Responsibilities:
- Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
- Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs.
- Meet and exceed quality goals, compliance regulations and productivity targets.
- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
