Process Associate-Customer Service Transactions

46 Applied
Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate, Customer Service Transactions
.Transaction processing according to standard work & SOP
.Prioritize transactions according to detailed guidelines to meet SLA
.Plans and prioritizes tasks and work responsibilities to achieve objectives!
.Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
.Assist with/perform other team tasks as the need arises.
.Ability to accurately interpret and compile information from a variety of sources and systems
.Ensure that turnaround time and quality of the work meets Company service standards
.Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
.Handle own work in process and support team efforts to ensure that individual, team goals are met.
.Maintain key records like working files, email for reference and audit purpose
.Ability to handle basic day to day requirements of excel
Minimum qualifications
.Graduation in any stream except B.Tech and Technical Graduation & Law
Preferred qualifications
.Relevant Insurance experience - preference to Customer Service background
.Good English Communication (Both written & verbal)
.Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
.Displays energy and enthusiasm in approaching the job
.Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
.Ready to work on stretched working hours
.Ability to independently work well with internal and external customers
.Customer service focus
.Basic Computer knowledge along with typing speed of 25 words/minute
.Insurance knowledge
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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