Problem Manager

Grade - IS2/IS3

Exp - 5-6 years

Certification - ITIL Certified

Responsibilities:

• Investigate and diagnose incidents to determine root causes and recommend effective solutions
• Develop and implement problem management processes and procedures
• Collaborate with internal teams to ensure timely resolution of issues and to prevent future incidents
• Monitor and analyze trends in incidents and problems to proactively identify potential issues
• Create and maintain documentation related to problem management processes and activities
• Conduct regular reviews and audits of problem management processes to ensure effectiveness and compliance
• Communicate effectively with stakeholders to provide updates on problem resolution status and to gather feedback for improvement
• Proven experience in problem management or a related IT role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Knowledge of ITIL frameworks and best practices
• Experience with incident management and service management tools
• Ability to work well under pressure and prioritize tasks effectively