Principal Technical Architect - Salesforce Platform

7-15 years
a month ago 1 Applied
Job Description


Position Title

Principal Technical Architect I - Salesforce Platform

Function/Group

Digital and Technology

Location

Mumbai

Shift Timing

Regular

Role Reports to

Sr. Manager - Salesforce Platform

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make foodthe world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the Work with Heart philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link.

Purpose of the role

We have an exciting opportunity at a Staff+ level to provide strategic technical leadership, help establish a scalable, secure & efficient platform foundation, and deliver on key initiatives as part of our Salesforce Platform team.

It is a Principal Technical Architect I role. This role will provide technical thought leadership for the Salesforce Core CRM platform (i.e. Sales Cloud, Service Cloud, etc.). This role will drive the Salesforce Core CRM platform architecture strategy for General Mills by partnering with the newly forming central platform team and product & project teams to understand business needs, assess the current Salesforce state and design the target state Salesforce solutions that meet needs while driving clarity, enabling enterprise agility, and mitigating risk. This role will provide technical guidance & mentorship to 6-8 Salesforce Core CRM engineers, lead holistic Salesforce CRM platform (i.e. Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, etc.) modernization, optimization, and DevSecOps strategies, roadmap & opportunities, and provide hands on delivery leadership in partnership with agile product & project teams.

KEY ACCOUNTABILITIES

50% of timeCentral Salesforce Platform Team Technical Leadership

Salesforce Core CRM product GMI architectural leadership and functional & technical strategy leader

Lead Salesforce Core CRM product GMI architecture creation & oversight

Partnership with Salesforce vendor to understand Core CRM product strategies, roadmap, architecture, and best practices

Lead holistic CRM org assessment for platform maturity & opportunity identification

Lead identification & value/cost of opportunities to modernize, simplify, improve performance, and create scalability & reliability, across the holistic Salesforce CRM platform

Lead relationship with Cyber Security team to ensure holistic CRM security principles, architectures and standards are aligned with enterprise security standards

Lead for documentation & refresh of design & development standard best practices, principles, and standards for Salesforce Core CRM products

Lead Salesforce Core CRM pilot opportunities

Digest & determine opportunities for new Salesforce Core CRM feature releases and collaborate with other teams to utilize new features of Core CRM platform

Participate in delivery of & documentation of central Salesforce Core CRM modernization, optimization, & simplification initiatives

Partner to establish & run CRM health, utilization & security monitoring capabilities

Partner to establish holistic Salesforce CRM platform scorecard (operational metrics & tracking)

Partner on quarterly compliance opportunities, monitoring & true up

Provide thought leadership to define or stabilized various process and best practices

Assist Salesforce CRM Sr. Managers in project planning & risk management

Network with senior internal and external personnel across holistic Salesforce CRM platform

Lead external technical benchmarking for Salesforce Core CRM platform

Continue to build on communication/soft skills

Learning and enhancing new skills

30% of time Project & Product Team Partnership & Technical Leadership

Maintain visibility into all Salesforce Core CRM projects

Provide technical leadership and guidance to project & product teams

Understand & challenge new opportunities/business use cases, strategies, and ROI for where Salesforce Core CRM might be used, and to steward holistic CRM org principles in these opportunities

Partner with Enterprise Domain & Solution architects on Salesforce Core CRM solution alignment to meet use case needs

Lead Salesforce Core CRM technology evaluation, selection, and recommendations

Own Salesforce Core CRM in-platform solutioning, architecture, integration, and design to ensure solutions meet business requirements

Accountable for defining interfaces and patterns for integration with Salesforce Core CRM platform

Create & maintain end to end Salesforce ecosystem architecture for assigned segment/function

Create & maintain of Salesforce Core CRM technical blueprint artifacts inclusive of: data flow, future state, current state, system diagram, etc.

Own providing Salesforce Core CRM technical leadership & best practices to broader ecosystem design sessions where Salesforce platform is involved and/or impacted

Leadership role in alternative solution migration as Salesforce Core product discontinuances occur

Ensure Salesforce Core CRM solution compliance with non-functional requirements & standards (Security, Platform, Integration, Data, Operations, etc.)

Participate in project & product team agile ceremonies where appropriate

Provide effective project/task estimation

Share feedback, ideas & opportunities with project & product team managers for continued improvement

Collaborate with relevant technical leaders or stakeholders on various capability & capacity planning to support future business requirements

20% of timeMentorship & Technical Guidance

Technical SME & thought leader on Salesforce Core CRM architecture, configuration, customization, and integrations

Provide technical oversight on approaches, guidance & mentoring for Salesforce Core CRM engineers (internal & external partners)

Technical escalation point for Salesforce Core CRM engineers

Partner on creation of onboarding plans & onboarding support for new CRM technical resources & external partners

Partner to identify & coordinate CRM central platform team and broader internal CRM training opportunities

Engage, influence, and evangelize standard Salesforce Core CRM technical practices with development, operational and product groups

Lead in different initiatives (Knowledge sharing, Reading Groups, Salesforce CRM Community, etc.)

MINIMUM QUALIFICATIONS

15+ years of experience on complex IT projects. 7+ years leading complex Salesforce

Core Cloud IT projects through solutioning, design and architecture

Profound expertise in designing, developing, and managing solutions within Salesforce Core Clouds (Sales Cloud, Service Cloud, Consumer Goods Cloud, Platform, Experience Cloud), and Core Cloud addons (CRM Analytics, CPQ). This expertise should also extend to managing integrations with Salesforce Marketing products, App exchange products, and other platforms.

Prior successful hands-on experience executing configuration, code (Apex, Lightning Web Components, Aura Components Flow, Visualforce, etc.), and integrations within Salesforce Core CRM products

Prior successful hands-on experience executing configuration & code with Experience Cloud (CSS, HTML, Java Script, XML)

Strong technical vision & approach to drive scalability & efficiency with global & open mindset

Experience with DevOps, CI/CD and Cyber Security

Proven ability to work with cross functional and global teams

Strong relationship management and leadership skills, with experience in guiding/mentoring others

Proven ability to quickly learn

Ability to research, plan, organize, lead, and implement new processes and strategies

Delegates decision making rights to the most appropriate individuals and work teams

Creates an environment that encourages people to take appropriate risks in development and implementation of original and diverse ideas.

Excellent communication & influencing skills - ability to communicate with the team and various stakeholders (oral & written)

Comfort with informing, influencing, and presenting to senior leadership

Experience with agile techniques and methods

Proficiency in architecture diagramming tools (LucidChart, Visio, etc.)

Skill proficiency expectations

Expert level

Strong relationship management & communication skills

Effective abilities to solution, design & architect

Salesforce Core CRM product knowledge (configuration, code, integration, architecture)

Working in global teams

Intermediate Level

Knowledge of Google Cloud Platform

Experience with DevOps, CI/CD, & Cyber Security

MuleSoft integration technologies

Resource management/technical resource guidance

Agile techniques, methods & experience

Basic Level

Past external vendor relationship management experience

PREFERRED QUALIFICATIONS

Salesforce certifications (Admin, Architect, Developer, Consultant)

Good problem-solving skills, bias for action, decisive, strong time management skills

Past external vendor relationship experience

Experience with MuleSoft integration technologies

Technologies - Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau

Experience with modern Software Engineering principles

Understanding of CPG industry

Experience with indirect selling through a 3rd party distributor (B2B)

Experience with retail data like Nielsen or other Point of Sale data from retailers

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