About our Client:
Our client is building the operating layer for one of enterprise software's fastest-growing categories: partnership-driven revenue. Our client is an AI-native platform trusted by some of the world's largest tech companies to manage strategic partnerships and alliance operations by replacing spreadsheets and manual reconciliation with a single, real-time operating layer between organizations.
Roles & Responsibilities:
- Define and evolve the CRM integrations & platform vision, roadmap, and business cases using primary/secondary research and field signals to prioritize high-impact bets.
- Translate customer and market inputs into precise specs (object/field-level), phased roadmaps, and defendable architecture and trade-offs with Engineering.
- Lead end-to-end delivery: partner on APIs/webhooks/schemas, drive prioritization, own discovery → UAT → release → rollout and enablement.
- Set CRM platform standards: reusable product patterns, data model, ownership, permissions, security, and minimize one-off custom work.
- Define and track KPIs for adoption, integration health, configuration success and business impact; enable Sales/PS/CS/Support and communicate decisions, risks, and progress.
Ideal Candidate:
- 8-14 years of product management experience in B2B SaaS, enterprise workflows, CRM, integrations, or platform products, with 3+ years hands-on in major CRM ecosystems (Salesforce, HubSpot, Dynamics, or ServiceNow) in a technical or product-facing role.
- Deep technical fluency in APIs, webhooks, field mappings, data models, permissions, and workflow orchestration; skilled in drafting and reviewing detailed product specs at the object/field level.
- Demonstrated track record of delivering and launching enterprise-grade CRM integrations with documented rollout readiness and effective cross-functional handoffs.
- Strong stakeholder management and communication skills; able to balance engineering, Professional Services (PS), Customer Success (CS), and customer needs while navigating third-party platform constraints.
- Proven customer empathy and commercial acumen, understands CRM admin/user pain points, can align technical and business teams, and is clear, influential, and concise in both written and verbal communication.
On Offer:
- Real end-to-end product ownership from day one, impacting the company's core self-serve growth engine—not just incremental features.
- Unique opportunity to both scale an active enterprise-grade product with major global customers and launch a new 0→1 product surface.
- High visibility and influence—work directly with Product and Executive Leadership on strategic decisions and platform direction.
- Deep technical engagement at the architecture, API, and data model level, collaborating closely with Engineering to shape the core platform.
- Cross-functional exposure and influence, partnering with Engineering, Design, GTM, CS, and PS teams in a pivotal, hybrid role based in Bangalore with flexible work arrangements.
