Principal Product Manager - Order Fulfillment

Role Overview:

We're looking for a Principal Product Manager to own the order fulfilment experience at Snapmint. You'll be responsible for ensuring that every order placed on the platform is processed, allocated, and dispatched accurately and on time. This includes building and optimising systems that manage order routing, buy box winner selection based on proximity to the customer, seller/warehouse allocation, inventory availability checks, and handoff to courier partners. You will also own the customer-facing My Orders page, ensuring buyers have real-time visibility into their order status. You will work closely with operations, sellers, and tech teams to eliminate fulfilment failures and scale the infrastructure as the business grows.

Key Responsibilities:

• Own the end-to-end order fulfilment flow — from order confirmation through picking, packing, and dispatch — across all seller and warehouse touchpoints

• Build and optimise the buy box winning logic to select the best seller for each order based on proximity to the customer, ensuring faster delivery promises and improved delivery success rates

• Build and optimise order management systems (OMS) that handle order routing, allocation logic, and priority queuing across multiple fulfilment nodes

• Own the My Orders page across Android, iOS, and web — ensuring customers have accurate, real-time visibility into their order status, tracking details, and estimated delivery dates

• Define and enforce SLAs for order processing and dispatch, and build tooling to monitor and alert on breaches in real time

• Work with seller and warehouse partners to streamline fulfilment operations, reduce processing time, and improve dispatch accuracy

• Collaborate with courier and logistics partners to ensure seamless order handoff, label generation, and manifest creation

• Drive down fulfilment failure rates — including cancellations due to inventory mismatch, delayed dispatch, and seller non-compliance — through systemic fixes and process improvements

• Build seller-facing tools and dashboards to give fulfilment partners visibility into pending orders, SLA adherence, and performance metrics

• Track and improve key fulfilment metrics such as dispatch rate, on-time dispatch %, order defect rate, seller compliance rate, and My Orders page engagement and accuracy

• Partner with engineering and data teams to automate manual fulfilment workflows and scale capacity ahead of business growth and sale events

Qualifications:

• 8–10 years in product management, with exposure to order management, fulfilment operations, or supply chain domains preferred

• Experience working at a company with large-scale fulfilment operations — e-commerce marketplace or quick commerce background is a strong plus

• Strong understanding of OMS systems, warehouse workflows, seller/vendor operations, and buy box or seller selection algorithms

• Familiarity with customer-facing order tracking experiences and the data pipelines that power them

• Ability to work with operational data and define metrics that reflect fulfilment health

• Strong cross-functional skills — comfortable working with operations, sellers, tech, and logistics partners simultaneously

• Structured thinker with strong project management and communication skills