Principal Cloud Architect

15-17 years
a month ago 1 Applied
Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role

As the Principal Architect, you will have the opportunity to:

  • Collaborate with business stakeholders to understand and define technical requirements.
  • Design and create comprehensive architectural blueprints that outline the structure and behavior of systems.
  • Evaluate existing technologies and propose recommendations for technology adoption or upgrades.
  • Stay abreast of industry trends and emerging technologies to ensure the organization remains innovative and elite.
  • Work closely with development teams, project managers, and business analysts to ensure alignment between business goals and technical solutions.
  • Communicate architectural directions and technical concepts to both technical and non-technical stakeholders.
  • Proactively identify opportunities for process improvement, optimization, and innovation.
  • Contribute to the development and enhancement of architectural standards and best practices.

Guide Strategic Thought

  • Partner in developing a transformative approach to design architecture and build customer and employee experiences of the future
  • Align Digital Technology strategy with the strategic priorities of the company
  • Engage and provide architecture thought guidance across the Chief Digital and Information Officer team
  • Find gaps in technology architecture and translate them into opportunities, with a roadmap to attain strategic outcomes
  • Evaluate and define vendor strategy that supports architectural tenets
  • Partner with senior business stakeholders to understand business outcomes and create capability maturity-led technology investment outcomes.
  • Drive roadmaps toward a future/target state reference architecture

Guide Transformation

  • Oversee and manage a team of high-performing architects, ML engineers, data scientists and influence a community of Architects across the company
  • Solve complex design issues and resolve technological disagreements with informed architecture patterns
  • .Own design of Enterprise architecture policies and guidelines to manage and guide DT and stakeholders
  • Partner with Early Technologies teams to foster innovative thinking and drive PoCs to experiment with disruptive technologies
  • Lead architectural cross-functionally on strategic initiatives while building strong relationships across multiple stakeholder groups, serving as an ambassador for DT teams in the company
  • Adaptable governance
  • Provide adaptable and scalable governance to ensure teams conform to the guiding philosophy
  • Build a community of architects across Technology teams in the company
  • Balance governance with agility to drive faster time to market.
  • Identify Enterprise-level Optimization efforts and counsel on such efforts for the organization.
  • Connect the dots to understand, proactively surface, and unblock architecture dependencies.


To be successful in this role, we need someone who has:

  • Proven experience (15+ years) in a technical leadership role with a focus on designing scalable system architecture.
  • Strong technical background in software development, with hands-on experience in designing and building service oriented / microservices architectures using modern technologies and frameworks (Spring Boot, Kafka, Containers, Airflow, REST/gRPC, Streaming Data Pipelines, Kubernetes).
  • Proficient in multiple programming language (Java, NodeJS, Python) and Experienced in Azure services or any other public cloud services.
  • Excellent problem-solving skills, with a track record of delivering scalable and efficient backend services.
  • A results-driven mindset with the ability to set and achieve challenging goals.
  • Solid understanding of DevOps methodologies, driving a culture of continuous integration and deployment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Passion for staying updated with emerging technologies.
  • BS in computer science, engineering, or a relevant field
  • Experience in guiding Architecture strategy to align company priorities with technology outcomes and define target state architectures with roadmaps
  • Strong and deep technical expertise across applications, data, infrastructure, and integrations as well as strong domain knowledge on what is best in class digital experience for Enterprise products
  • Excellent presentation, negotiation, and persuasion skills, and experience interacting with both business and technology teams, at all levels
  • Understand the significant industry shifts taking place in the current landscape, and be able to design forward-thinking, innovative, and impactful solutions.
  • An inquisitive mind, endless curiosity, and passion for learning about technologies, industries, and new approaches to doing things
  • Experience working in Agile ways of working in a high growth environment
  • Highly self-motivated, results-focused, team-oriented, and ability to work cross-functionally



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.




Streaming Data Pipelines

ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.ServiceNow was founded as Glidesoft, Inc. in 2003 by Fred Luddy (previously CTO at software companies Peregrine Systems and Remedy Corporation), and later incorporated in California in 2004

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