Job Description
Skills:
Solution Design, Managed Services, Presales, RFP/RFI Response, DWP, end user support, Technical Presentations, IT Infrastructure Operations,
Experience
6+ years of experience in the managed Service Domain
Responsibilities (includes All Tasks)
Understand customers IT operations and roll out a business case for Manage services outsourcing with relevant analysis on current operations/model and the ROI over outsourcing.
Conduct/Participate in customer workshops for demonstrating business cases & managed services model.
Respond to RFI/RFP received from Sales
Excellent interpersonal communications and negotiation skills
Present/ Demonstrate Managed Services Solution
Develop cost effective & scalable delivery models with SLA based support services.
Develop effort estimates for the proposed managed services solution across delivery models (onsite/offshore-Remote/Hybrid/Shared/Dedicated).
Ensure the solution proposed is optimally designed for the customer and as per the standard Practice
Planning and scheduling activities with the Managed Services Program Manager to ensure the success of the projects
Should have good understanding in service quality.
must be well versed in IT operations standards such as ITIL
Technical Skills /Competencies
MANDATORY
Skills & Experience
Broad foundational knowledge of IT infrastructure technologies - including Microsoft Exchange, Active Directory, IIS, TMG, ISA, SharePoint, Storage Area Networking (EMC, NetApp, or other), Data networking (Cisco, HP, Nortel), IP Telephony (Cisco, Nortel, Avaya), VMware vSphere, Citrix XenApp, MS Hyper-V etc.
Technical certifications - Microsoft, Cisco, VMware, etc.
Soft Skills
MANDATORY
Knowledge in the ITIL Frame Work life cycle
