Pre-Sales and Technical Engineer

Bitamin builds a WhatsApp marketing and automation platform that helps businesses run campaigns, automate conversations, and drive repeat sales on WhatsApp.

As Technical Pre-Sales and Support Engineer, you are the technical face of the product: you run demos alongside the sales team, onboard new clients, build their automations, and resolve their issues so they stay and grow with us.

Key Responsibilities:

* Deliver technical product demos and proof of concept setups alongside the business development team.

* Onboard new clients end to end: WhatsApp Business API setup, number verification, template approvals, and integrations.

* Build chatbots, auto reply flows, campaign journeys, and CRM or website integrations for client use cases.

* Provide first line and second line support over phone, WhatsApp, and email, and resolve tickets within SLA.

* Train client teams to use the dashboard, campaigns, and reports on their own.

* Reproduce bugs, document them clearly, and coordinate with the development team for fixes.

* Create help guides, FAQs, and short tutorial videos to reduce repeat queries.

Requirements:

* 1 to 4 years in technical support, sales engineering, or implementation, preferably for a SaaS product.

* Working knowledge of APIs, webhooks, and basic integrations; comfort reading JSON and API docs.

* Familiarity with WhatsApp Business API, chatbot builders, or CRM tools is a strong plus.

* Clear communicator who can explain technical concepts to non technical business owners.

* Fluency in Assamese, Odia, Bengali, Hindi and English.

What We Offer:

* Fixed salary plus incentives linked to onboarding and retention outcomes.

* Hands on exposure to the WhatsApp Business ecosystem and a fast growing

* Direct work with founders, sales, and product teams SaaS product.