Post sales Executive- CRM

'Responsible for Customer Satisfaction and high service quality standards during the
customer lifecycle like Welcome, Loan Sanctions, Collections, Agreement and handover
of possession
Maintaining Customer Master Data Base by validating customer's details received from
Sales Team.
Monitoring and ensuring the compliance of beneficiary verification under PMAY process
Establishing connect with Customers by Welcome call / letter. Verification of the booking
information, KYC validation, information about payment schedules, loan process,
Agreement process, due payment before registration etc.
Coordinating with various banks to get APF approval in order to facilitate the home
loans to customers.
Coordinate with bankers and assist customers to get the Home loan sanctioned
with minimum possible interest rate, Processing Fee and Insurance premium.
Responsible for Seamless coordination between Sales, Home loan, Registration,
Disbursement, Collection and possession teams
Responsible for Demand generation, Collection of due payments, Cheques validation,
preparing ledgers, Debit & Credit Note creation, Cancellations, Registrations and refunds
Attending customers to resolve their queries and ensure 100% satisfaction with the
adequate resolution to the query related to legal, home loans, registration, demands,
construction stages, taxation etc
Prepare various reports on daily, weekly, quarterly and monthly basis.