Platform Engineer

Key Responsibilities • Provide day-to-day administration and operational support for PingAccess, PingDirectory, and PingID across EIAM/CIAM environments. • Monitor platform health, service availability, component interoperability, logs, alerts, dashboards, and operational events. • Support PingAccess policy clean-up, configuration changes, and validation activities under the guidance of architecture and security teams. • Execute version upgrades, patches, hotfixes, pre-upgrade checks, configuration compatibility reviews, data migration validation, smoke testing, and post-upgrade remediation. • Validate SP connections, authentication policies, adapter integrations, and application flows after upgrades or configuration changes. • Troubleshoot PingDirectory performance issues such as LDAP search inefficiencies, missing indexes, replication issues, and cache configuration problems. • Build and maintain automation for client credential creation, Client ID/Secret provisioning, scope configuration, release tasks, and repeatable operational activities. • Support CI/CD pipelines, deployment automation, configuration standardization, and infrastructure-as-code practices for Ping platform components. • Improve logging and monitoring by updating dashboards, alerting rules, log levels, and service health views. • Support CIAM flow migration from legacy CoEX stack to RAITT stack through environment preparation, deployment execution, validation, and defect remediation. • Contribute to cloud deployment enhancements for performance, high availability, and cost optimization. • Maintain operations runbooks, platform health reports, deployment records, and KT artifacts. Required Skills and Competencies • Hands-on operational experience with PingAccess, PingDirectory, and PingID. • Strong knowledge of Linux administration, LDAP, certificates, networking basics, authentication flows, and application integrations. • Experience with CI/CD tools such as Jenkins, Azure DevOps, GitHub Actions, or similar platforms. • Experience with automation and configuration management using Terraform, Ansible, scripting, or equivalent tools. • Working knowledge of containers and cloud deployment platforms such as Kubernetes, OpenShift, Azure, AWS, or GCP. • Experience with monitoring and logging tools such as Splunk, ELK, Prometheus, Grafana, Dynatrace, or similar tools. • Strong troubleshooting, incident response, documentation, and release management discipline.