People@ISS Integration Specialist (Chennai, IN)

0-2 years
a month ago 1 Applied
Job Description

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong At our corporate facilities or at client sites together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: India

Language: English

Main purpose for the position

The specialist has proven experience within SuccessFactors APIs, Integration platform, middleware, system logs and the ISS HR IT landscape. The specialist has in-dept knowledge about use of Extensions in CPI landscape. The specialist will work together with HRIS Service Manager and interact with Level 3, Level 2 when needed. The specialist to understand ISS's ways of working and solution within SuccessFactors.

Your key responsibilities will be:

  • Coordinate ISS IT infrastructure team or other 3rd party vendors to ensure fully operational integrations and connectivity
  • Assess and assist Release Management Specialist regarding Platform & CPI releases
  • Monitor integration logs and APIs
  • Maintain automated surveillance platform for issues and warnings
  • Define and adjust monitoring levels to ensure the right problems are logged
  • Error handling/identify error root cause within CPI and in-scope Extensions
  • Provide KPIs and monitoring statistics to Application Support Manager and Solution Owner
  • Inform relevant stakeholders about problems that needs to be acted on
  • Explain root cause and provide resolution steps
  • Perform regression testing on solved incidents
  • Create cases and work with cases assigned in Jira, reassign and comment as required
  • Evaluate if individual incident needs to be delegated to SAP Support or other vendors for additional analysis
  • Update workbooks or other relevant documentation

Professional Qualifications:

  • SAP Certified in SAP Cloud Platform Integration Services
  • SAP Certified Associate in SuccessFactors Employee Central
  • Technical proficiency in Payroll, Time Integration setup
  • Solid understanding of the HR IT landscape of ISS
  • Technical Expert in SuccessFactors OData API
  • Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word and Excel
  • Expert working in SAP Support portal and SAP Help Portal

Personal Qualifications:

  • Passionate about delivering a great customer experience in service delivery
  • Able to perform in a geographically dispersed international team
  • Fluent in English and one additional language


Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How You'll Apply

Apply directly via the link on this page by submitting a CV and other relevant documents for the position you are applying for. We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.






CPI landscape
SuccessFactors APIs
SuccessFactors Employee Central
Integration platform
SAP Help Portal
SAP Cloud Platform Integration Services
SAP Support portal
HR IT landscape
SuccessFactors OData API
Time Integration setup
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