Pega Support Engineers- 3+ yrs

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What's in it for you

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS: -

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Position:- PEGA Support engineer

Shift :- General shift work from office

Job Summary

we are seeking a highly skilled and proactive PEGA support engineer to oversee the maintenance , support and optimization of PEGA based application. the role is critical in ensuring system stability managing incident resolution and driving continuous improvement across our PEGA ecosystem. the ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business critical workflows and collaborate across terms

Key Responsibilities:

1. Lead the support and maintenance of PEGA applications, ensuring high availability and performance.
2. Manage and resolve incidents, service requests ensuring timely resolution and escalations related to PEGA applications.
3. Monitor system health performance metrics using tools like PDC logs to proactively identify and address issues .ensure compliance with SLA security standards and audit requirements
4. Collaborate with development , QA and infrastructure teams to troubleshoot and resolve complex problems .
5. Maintain and enhance support documentation, knowledge base articles and runbooks.
6. Oversee deployment activities in coordination with DevOps.
7. Ensure compliance with security standards and audit requirements
8. Provide mentorship and guidance to junior support engineers
9. Participate in root cause analysis and post incident review as to drive long terms improvements.
10. Stay current with PEGA platform updates best practices and emerging technologies

Mandate Skills:-

• Strong understanding of PEGA PRPC architecture, case management, and rule resolution.
• Experience in troubleshooting PEGA applications, logs and performance issues .
• Familiarity with incident management tools(eg, SERVICENOW, JIRA)
• Excellent communication and analytical skills
• PEGA CSA, CSSA certified
• Exposure to PEGA diagnostic cloud and PEGA deployment manager
• Exposure to rest/ soap integrations and external system troubleshooting

Qualification:- Bachelors in computer science, information technology or a related field.

Experience:- relevant exp 3+ Years of overall experience and total 5 Years in PEGA Developer & support.

Interested candidates can share their updated resume on [Confidential Information] along with the below details.

• Current CTC (Fixed + Variable) :
• Expected CTC :
• Experience :
• Notice period :
• Reason for a job change :
• Residential location Specify locality -

Thanks!