PD - OTC

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Developer - Cash & Collections
Responsibilities
. Ability to comprehend and communicate effectively with the customers (written & verbal)
. Successfully manage accounts receivables portfolio and collect on accounts past due
. Strategize collection activities to maximize cash receipt & good experience in collections
. Establish and maintain accounts receivable communication with customers through phone/ e-mail
. Communicate with customer to attempt to bring resolution to unpaid accounts
. Document all accounts receivable communications on Getpaid including coding of customer disputes and promise to pay
. Meet defined process targets and activity metrics/ SLAs
. Run daily Account Receivables reports
. Ensure prompt, same-day payment applications and quick resolution of any discrepancies in payments (i.e. credits, charge back, etc.)
. Include keeping records of all delinquent accounts, incomplete files, and credit risks.
. Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment
. Understanding of creation of SOPs
. Shift: UK/US Shift

Qualifications
Minimum qualifications
. B.Com
. I-Speak: 7+
. Proven experience!
. Ability to exercise sound judgement and decision-making skills
. Excellent written and verbal communication and comprehension skills
. Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Preferred qualifications
. Proficiency in MS Office
. Good communications and writing skills
. Good analytical and problem solving skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.