Position Title
Payroll Team Lead
Function/Group
GSS/HRSS/International Payroll
Country
India
Location:
Mumbai
Pay Grade
PG 50 Experienced Professional
Job Type
Full time
Role Reports To
Regional Payroll Lead
Geographical Scope
Global
Percentage Of Travel Required
No
Sponsor
Job Overview
Payroll Team Lead is expected to:
- Be first point of escalation for all US Payroll related issues , HR and Finance team members, External Vendors
- Lead team with accountability of end to end Inhouse payroll processing and management support
- Focuses on Process Improvement opportunities
- Delivers service excellence to Employees, Managers and HR professionals
- Maintenance of high Employee Engagement Scores
- Should be expert of inhouse payroll processing in Workday for US and Canada Employees along with Tax knowledge and Garnishment process
- Transition of work as and when needed to Mumbai center and appropriate allocation and management
Job Responsibilities
40%
of Time
Payroll Processing
- Ensures team is performing the day to day payroll processing activities & Overall Accountability of US and Canada payroll processing
- Analyze and prioritizes incoming work amongst team to ensure data is processed by the cut-off date
- Accountable for the transactional process work and data entry, ongoing HR process harmonization/improvement, and processing within the region/market
- Play a critical role of acting as a Liaison between Payroll team and Tax Agencies, Vendors, HR, and Finance teams
- Leads Process Improvement, Standardization and Automation opportunities
- Be Payroll Checker for all supported payroll for different wage types EEs i.e. Wage, Salaried etc.
- Review Validation of gross to net process and approval bank files and necessary payroll routes
- Accountable for effective and efficient delivery of Payroll across network deliver SLA's (service level agreement's), KPIs (Key Performance Indicators), metrics/measures
- Analyze work intake and provide team's assistance to manage payroll queries over Service Now case management tool
- Mitigating risks related to: SOX audits, data privacy, security, visibility, other related regional concerns
- Provides level 3 inquiry payroll support to employees, managers and HR. Escalate issues to vendor as needed
- Effectively communicate with diverse Stakeholders
- Provide timely updates to Stakeholders and proactively resolve issues
- Demonstrate a high level of customer orientation towards stakeholders
- Build a trusting and effective relationship with payroll vendors / partners
- Ensure Garnishment orders are actioned on timely basis along with appropriate responses to agencies, authorities as applicable
- Work closely with US team members
20%
of Time
Reporting & MIS
- Ownership of the end to end payroll processing of all employees of US and Canada region
- Update and Review of payroll service metrics at a set frequency
- Ensure all relevant tools are reviewed and updated on timely manner SN case etc.
- Review and Dashboard management is completed with all team members updates
- Accountable for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with vendor
- Ensuring team is updating Payroll KPI reports on time and correctly as soon as payroll is over
- Creation / Review of Eligible Earning reports
- Supporting Audit and other adhoc reporting requirements
- Testing provide support for Testing (initial and any ongoing)
- Ensures project related trackers and worksheets and documentation process is reviewed on periodic basic
20%
Of Time
People Mgmt
- Coach and develop the Team
- Focus on Talent retention
- Set an inclusive culture
- Responsible for Team engagement interventions
- Ensure team BCP and rotation plans are managed appropriately considering Team members growth
20%
of Time
Strategies
- Be the go-to person for information and guidance on end to end US and Canada payroll processes
- Ensure BCP / FMEA / Automation / uPerform and other process documentations /trackers are updated for training and business continuity.Drive process improvement through Continuous Improvement tools
- Identify & share best practices across other teams, internal and external stakeholders
- Identify and leverage HMM opportunities
- Support activities with metrics focus
- Automate processes and adopt technology where needed
- Responsible to actively partner in Service Excellence Framework execution
- Lead Inhouse Payroll processing team of US and Canada
- Lead Team Engagements w.r.t. Team meetings, update, etc.
- Drive changes within region for enhanced payroll scope, new capabilities etc.
Desired Profile
Education
Minimum Degree Requirements
Bachelors
Preferred Degree Requirements
Bachelors
Preferred Major Area Of Study
Global University degree preferred
Required Professional Certifications
Preferred Professional Certifications:
Experience
Minimum years of related experience required:
7-9 years of US and Canada payroll experience with customer service experience
Inhouse payroll processing experience of Workday
Preferred Years Of Related Experience
5-7 years of Team handling experience
Any Payroll Or Related Process Transition Experience
Specific Job Experience or Skills Needed
- Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork
- Ability to work cross-functionally and learn quickly
- Ability to lead / handle a team
- Good problem-solving skills, bias for action, decisive, strong time management skills
- Ability and willingness to adapt to a dynamic set of standards and tools
- Ability to function as a creative self-starter and to work independently
- Knowledge of technical systems preferred (Workday, ADP SmartCompliance)
- Strong prioritization and work allocation skills
- Multitasking is must
- Change management skills and experience preferred
- Inhouse Payroll processing experience in WD and Tax calculation and disbursement along with Understanding of Garnishment
Competencies/Behaviors required for job
- Integrity and Candor
- Proven effectiveness at delivering outstanding results
- High level of collaboration
- Grow by Building and Applying Expertise
- Drives results by building high-trust relationships at all levels
- Navigates the organization and understands the complexity of a global services group
- Strong communication skills to both a technical and non-technical audience
- Ability to lead technological change and process improvements Workday knowledge is must
- Flexibility to handle changing work demands
- Attentive listening skills and attention to detail are necessary
- Ability to coach and lead the team
- Demonstrate a passion for and understanding of process and technology
