Job Description – Online Patient Counsellor
About Qi Spine Clinic
Qi Spine Clinic is India's first chain of medical centers specializing in non-surgical treatment for back and neck pain, with 22 clinics across 5 cities and a 91% success rate.
Role Summary
The Online Patient Counsellor is responsible for counselling patients through calls, WhatsApp, and other digital platforms, converting enquiries into treatment enrollments, and ensuring an excellent patient experience.
Key Responsibilities
- Handle patient enquiries via phone, WhatsApp, and online channels.
- Understand patient concerns and coordinate consultations with doctors.
- Explain treatment plans, pricing, and payment options.
- Convert consultations into treatment enrollments and achieve revenue targets.
- Follow up with prospective patients and encourage treatment completion.
- Address patient queries with empathy and professionalism.
- Coordinate appointments with clinics and maintain patient records.
- Prepare daily counselling and conversion reports.
Training
- 15 days of training
- Performance evaluation at the end of training.
Work Schedule
- 6 days working (Sunday is a working day).
- One weekly off on a weekday.
- 9-hour rotational shift between 10:00 AM – 8:00 PM.
Qualifications & Skills
- Graduate in any discipline.
- 1–5 years of experience in patient counselling, telecalling, inside sales, or customer service.
- Strong communication, counselling, and sales skills.
- Target-oriented with excellent interpersonal skills.
- Basic knowledge of MS Excel and CRM/software.
Key KPIs
- Patient conversion rate.
- Revenue generation.
- Follow-up effectiveness.
- Patient satisfaction.
- Achievement of monthly targets.
Location
QI Spine Clinic – Corporate Office
Phoenix Marketcity, Kurla (West), Mumbai
Salary: up to 4LPA
