Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
Analyze accounts and set targets - Collection plan / strategy at the beginning of month
Responsible for overseeing collection activities of all the active customers for North America & Canada region
Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
Co-ordination with customers and cash application team for remittance advise
Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
Account reconciliation - follow up with sales team and review open points and request customer master team to update system
Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
To ensure compliance to applicable policies, guidelines, and regulations
Requirement And Qualifications
Graduate / Postgraduate / Master's Degree in any stream
Proficient in both verbal and written business communications
3 - 5 Years of experience required in North America Collections process
Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP)
Experience in North American process transition would be preferred
Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
