About the Company
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the Healthcare/Fintech/Insurance domain.
About the Role
NationsBenefits India is seeking a detail-oriented and proactive Order Management & Vendor Coordination Specialist to join our Hyderabad team. This role is ideal for professionals with 1+ year of Order management & Vendor Coordination experience who thrive in a fast-paced environment and are comfortable working US shifts. We are looking for immediate joiners who can effectively support our retail project.
Responsibilities
Purchase Order Management
- Review, validate, and process daily order files received from internal stakeholders.
- Create and place manual purchase orders using multiple vendor-specific templates.
- Ensure all purchase orders are accurately completed and submitted within two (2) hours of receiving the daily order file.
- Monitor order status from submission through fulfillment and delivery.
- Maintain accurate records of all purchase orders and related documentation.
Vendor & Hearing Instrument Specialist Coordination
- Serve as the primary liaison between vendors and Hearing Instrument Specialists (HIS).
- Facilitate clear and timely communication regarding order status, product availability, shipping timelines, and issue resolution.
- Build and maintain positive working relationships with vendor partners and internal stakeholders.
- Escalate order issues, delays, or discrepancies as needed to ensure prompt resolution.
Order Support & Customer Service
- Respond to order-level inquiries in a professional and timely manner.
- Investigate and resolve questions concerning order status, product availability, shipments, and delivery timelines.
- Provide proactive communication regarding backorders, delays, and fulfillment challenges.
- Ensure a high level of service and responsiveness to internal and external customers.
Shipping & Tracking Management
- Monitor shipments and fulfillment activities.
- Provide accurate shipping confirmations and tracking information to stakeholders.
- Follow up on delayed, lost, or incomplete shipments with vendors and carriers.
- Maintain shipment records and documentation as required.
Jabra OTC Portal Administration
- Manage and maintain the online portal for Jabra OTC products.
- Monitor incoming orders and portal activity.
- Ensure accurate order processing and data entry within the portal.
- Identify and report system issues or process improvement opportunities.
Data Management & Reporting
- Utilize Microsoft Excel to manage order files, track purchase orders, and maintain operational records.
- Perform data validation and reconciliation to ensure order accuracy.
- Generate reports and provide updates related to order volume, fulfillment status, and operational performance.
- Maintain organized electronic records and documentation.
Qualifications
- Advanced proficiency in Microsoft Excel, including:
- Sorting and filtering data
- Formulas and functions
- Data validation
- Lookup functions (VLOOKUP/XLOOKUP preferred)
- Pivot tables
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and meet strict deadlines.
- Experience processing purchase orders and managing order fulfillment activities.
- Strong problem-solving and follow-up skills.
- Ability to work independently while collaborating effectively with vendors and internal teams.
Performance Expectations
- Process and submit all daily purchase orders within two hours of receiving the order file.
- Maintain high levels of order accuracy and data integrity.
- Provide timely responses to order inquiries and status requests.
- Ensure shipping and tracking information is communicated promptly and accurately.
- Maintain effective communication between vendors and Hearing Instrument Specialists.
- Successfully manage and support Jabra OTC online ordering portal.
