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Order Management Specialist

Hitachi Energy


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4-8 Years
2 months ago
222 Viewed
27 Applied

Job Description

Company Information

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

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About The Business

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub.. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Your Responsibilities

  • Handling priority deliveries to support customer to meet their target.
  • Order booking using SAP.
  • Address change management request from customer.
  • Support Order forecasting based on trend.
  • Co-ordination with operation department to support customer on production status, priority deliveries, delivery delays, invoicing.
  • Providing Order acknowledgement to get the status of the order.
  • Generating invoice for the orders.
  • Verifying Invoice and disputes.
  • Handling escalations from customer/client.
  • Preparing and sharing reports/trackers to manage daily volume & monitor team productivity.
  • Interacting with clients/customers in daily basis to discuss about areas of improvement.
  • Doing pre-shipment and case management audit.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

  • Bachelor's degree with 4-8 yrs. of experience.
  • End-use working knowledge in SAP - SAP R/3 (ERP)
  • Order Mangement Experience
  • Case management in SalesForce CRM.
  • Very good communication & customer handling skills.
  • Ability to handle high load capacity by setting priorities.
  • Proficient in Microsoft office tools (Excel, Word & Powerpoint.

Basic Info Location Chennai, Tamil Nadu, India Job type Full time Experience Entry Level Job function Engineering & Science Contract Regular Publication date 2024-02-28 Reference number R0043601

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