Description
Overview:
The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within Salesforce.com compliance policies and related documents are posted accurately within the Salesforce application. Individual must be able to work in a team environment, be self- motivated, and extremely detail-oriented.
Key Responsibilities
- Review and validate orders to ensure compliance with Salesforce.com policies.
- Process documents sent to Salesforce, send countersigned copies to customers, and manage the flow of documents from intake to storage.
- Process credit memos by reviewing and validating requests, ensuring compliance with company policies.
- Collaborate with finance and sales teams to ensure accurate and timely credit memo processing.
- Review cancellation requests for completeness and accuracy.
- Collaborate with cross-functional teams to resolve any order-related issues or discrepancies.
- Communicate any discrepancies or issues to the relevant teams for resolution.
- Escalate complex issues to the appropriate channels for resolution.
- Work directly with various departments within Salesforce.com including Order Management, Sales Operations, Legal, Account Executives, Customer Service and Collections.
- Continuously monitor and improve the efficiency of order management operations.
Required Skills And Qualifications
- Must have strong research and problem-solving abilities
- Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
- Strong organizational and follow-through skills
- Excellent time management skills.
- Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative.
- Must be able to maintain a calm and positive attitude in stressful/time-sensitve situations.
- Flexible to different work hours.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Escalate complex issues to the appropriate channels for resolution.
- Proficiency in using Salesforce.com or similar CRM systems is an added advantage.
- Proficiency in using Workday or similar ERP systems is an added advantage.
This would be to support APAC regions which would be from 5:00AM to 2:00PM . If you have the necessary skills and a passion for order management, we would love to have you join our team!
