Description
Overview: The Order Management Specialist(OMS) will be responsible for reviewing and booking all quotes accepted within Salesforce.com compliance policies. In addition to quote conversion, the OMS will manage a personal case queue and may collaborate on special projects as required. The OMS must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills. This role involves coverage for the AMER region and may require working in one of the following shifts: 6:00 PM to 3:00 AM, 9:00 PM to 6:00 AM, or 10:00 PM to 7:00 AM. Flexibility to work in any of these shifts based on business needs is essential.
Key Responsibilities
- Review and process quotes to ensure compliance with Salesforce.com policies.
- Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
- Respond to process & policy questions and effectively communicate requirements
- Manage queues and share best practices and knowledge as one Global Order Management Team
- Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
- Participate in new process development and process improvement projects as well as other ad hoc projects
Required Skills / Experience
- 3+ years Order Management, Customer Service or Sales Support experience. Prior Salesforce.com application experience a plus
- Must have strong research and problem-solving abilities
- Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
- Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs
- Must be able to maintain a positive attitude in stressful situations
- Must be available for flexible hours during peak business periods (ME/QE)
If you have the necessary skills and passion for Order Management, we would love to have you join our Ohana!
