You will assist in maintaining and supporting Oracle Cloud Financials, Procurement and system integration troubleshooting
Provide day-to-day functional support and management of internal Oracle support tickets
Create and make changes to accounts in Active Directory, email, and internal business applications
Assist with troubleshooting network connectivity between sites when necessary
Required to provide support after main hours to complete support and project tasks
Act as a liaison and foster positive relationships between business partners and IT team
Youll help bridge any system gap to solve functional and operational challenges using technology solutions
Perform ongoing system routine maintenance, performance tuning and user management
Resolve system issues by proposing feasible solutions and follow-through to efficient resolution
Manage service request tickets while handling escalations with Oracle
Qualifications for cloud support Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production
GIT (but, will get training on this)
Jira ticketing system
Experience doing application operational support in a Sitecore environment
Mongo DB administration and setup
Must have at least 2-3 years of experience in Oracle Cloud Support for Oracle Finance Modules like General Ledger, Accounts payable, Accounts Receivables and Supply chain Modules like I Procurement.
Must have a good understanding of Close process for Oracle Modules.
