Oracle Cloud ERP Project / Service Delivery Manager

10-15 years
600000 - 2600000 INR
3 months ago 339 Applied
Job Description

Mode: FTE
Location: Pune
Exp: 10+yrs

Budget : upto 26 lpa

Must needed
*Oracle fusion cloudimplementation experience of Oracle ERP (EBS and Fusion),SCM.
*10+ years on implementation ene to end project management
*ITIL certification is compulsary
*At least 1 full scope Oracle ERP delivery project.

Role Description

An ideal candidate will have a proven track record in structuring, planning and executing Oracle ERP delivery project, both with on-prem and cloud technologies. You will be working with a talented team of professionals and playing the lead role in managing project deliveries. You will also be responsible for planning and deploying support services as defined by the agreed upon Service Level Agreement and ensures deliverables are met.

Key Responsibilities

The following list provides a view of the kinds of activities that you will be undertaking:

Estimation and planning for large, complex projects including Oracle ERP, Oracle Fusion
Developing detailed project plan, WBS
Driving forward the delivery of high-quality work on-time and on-budget
Managing end to end technical delivery across the entire delivery lifecycle
Providing relevant delivery expertise to support design and implementation work
Identifying and managing the risk, assumptions, issues, and dependencies across the project
Working closely with our clients to manage stakeholder expectations and our delivery assumptions and plans
Developing and managing end to end delivery plans
Using a variety of delivery methodologies including Waterfall and Agile
Coordination of support resources, as well as, facilitating communication with customers and internal partners.
Lead team training to ensure the team is familiar with IT service delivery processes and best practices. Maintain knowledge set and capabilities of team functions.
Manage and Oversee 24x7 Support Operations delivered by a Global Team.
Design and follow appropriate governance model/plan for SLA-based support contracts.
Drive cross-functional interaction to ensure successful and timely delivery of high-quality support services.
Ensure that systems, processes, and methodologies as specified, are followed to ensure effective monitoring, control, and support of service delivery.
Manage regular internal and customer-facing operational reporting, incident management, resource forecasting and utilization, and overall account status.
Responsible for timely and accurate monthly billing in accordance with the client's contract. This includes regular reviews and management of resources time and timesheets.
Ensure excellence in service delivery to ensure customer satisfaction and minimize downtime. Identify areas for process improvement to ensure that teams are improving performance and service quality. Lead efforts at client engagements and across Centroid to implement and measure the improvements.
Track, manage, negotiate, and maintain client SOWs (Statements of Work), budgets, and project resource timesheets.
Communicate potential needs for change orders with clients based on new support needs or projects.

10+ years of proven delivery and implementation experience of Oracle ERP (EBS and Fusion) with at least 1 full scope Oracle ERP delivery project.
Excellent communication skills
Proven ability of successfully managing entire projects or phases of projects across the delivery Lifecycle (design, build, test and transition) along with effective management of associated budgets
Demonstrable experience managing customers and delivery of IT services.
Proven people management skills.
ITIL Service Delivery qualification is desirable.
Ability to identify and understand Risks, Assumptions, Issues and Dependencies
Proven experience of working with clients and offshore delivery centres and remote teams
Strong organisational skills managing multiple priorities simultaneously.
Experience of line managing resources and project managing a team of resources
Mastery of managing complex deliveries coordinating with more than one supplier with multiple dependencies and work plans
Cloud/ industry certifications and credentials
Strong Technical and Emotional Quotient

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Bachelor Of Computer Application (B.C.A)
Bachelor Of Technology (B.Tech/B.E)
Master OF Business Administration (M.B.A)

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