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Operations Specialist

HCLTech

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2-6 Years
2 months ago
97 Viewed
9 Applied

Job Description

Job Description (Posting).

Role: Network Engineer

2-6 Years of relevant experience in networking technologies. (depending on their experience level the engineer would placed in various streams)

Willingness to work in 24X7 shifts. (for US resources the 24x7 should be informed as ability to work on-call as needed)

In-depth experience with TCP/IP and packet sniffers

Sound understanding of L2 switching L3 traffic forwarding

Strong working experience on Cisco / Juniper / F5 / Arista platforms

Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD

Working knowledge of BGP, OSPF

Working knowledge of tools like TFS / VSO

Ability to debug protocol issues

IPSEC VPN experience

Ability to work independently and as part of a team

Excellent verbal and written communication skills

Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.

Configuring Routers / Switches / Firewalls / Load balancers

Azure networking concepts

Identify incident patterns and drive for problem resolution

Good To Have Certifications

Certified Information Systems Security Professional

Cisco Certified Network Associate

Cisco Certified Network Professional

Cisco Certified Internetwork Expert

Juniper Networks Certification Program

Network + CompTIA

  • To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

BE/B.Tech (Hons)

No. of Positions

1

Skill (Primary)

Data Center-Network Data-Network Data

Auto req ID

1381815BR
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