Leads Operational Excellence And The Customer Experience
Role models expected behavior and coaches team on hospitality standards
Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Cafe expectations
Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
Empowers the team to satisfy Customer needs and resolve concerns
Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent
Treats all team members fairly and with respect
Supports the training of new team members
Recognizes team members for team contributions
Holds team members accountable for their behavior and performance
Provides coaching to team members to improve performance
Provides communication to team about goals and performance
Drives Sales Growth
Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
Executes new product rollouts
Responsible for system growth as well new store sales
Flexibility And Adaptability
Acts quickly to solve problems in area of responsibility
Provides feedback and suggestions to improve performance
Is flexible with work schedule as business needs
Understands and complies with all procedures and policies
Provide action plans to address issues and opportunities and effective execution of the same
Seeks to understand goals and results and how they personally contribute to them
Plans And Communicates
Discusses issues with other support functions of the circle and prepares the action plan
Discusses the business plan and brings out the alignment
Involves entire team by communicating goals, results, and action plans
Business Analytics
Should be able to make all day to day operational reports and analyze them for business excellence
Should be proficient in excel, words and power point
Responsible And Drive Bottom Line
Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines
Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines
Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive
