Company Description
SKS CleanTech is driven by its mission to make the world a greener, more sustainable place. The company actively pursues business solutions that help reduce environmental impacts, with a focus on renewable energy and electric vehicle (EV) solutions. By providing customized financing plans for rooftop solar installations and expanding EV logistics, SKS CleanTech tackles key contributors to air pollution, such as coal-based power generation and vehicle emissions. With a commitment to innovation and sustainability, SKS CleanTech is a forward-thinking organization for a better, eco-friendly future.
Head – Operations & Maintenance (O&M), Rooftop Solar – Pan India
Location:
Pan India / Base Location Flexible
Extensive travel across project sites, client locations, and regional teams.
Reporting To
COO / CEO / Director – Solar Business
Role Overview:
We are looking for a highly capable and execution-driven Head of Operations & Maintenance (O&M) to lead the end-to-end O&M function for our pan-India rooftop solar portfolio. The candidate will be responsible for ensuring maximum plant uptime, generation performance, safety compliance, preventive and corrective maintenance, client satisfaction, team management, and profitability of O&M operations across multiple sites and states.
This role requires a leader who combines strong technical understanding of rooftop solar systems with field execution capability, people leadership, vendor management, MIS discipline, and customer-facing maturity. The ideal candidate should be able to build scalable O&M systems, manage regional teams, standardize processes, drive SLA performance, and improve plant output through data-driven decision-making.
Key Responsibilities.
- PAN-India O&M Leadership
- Lead the complete O&M function for rooftop solar assets across commercial, industrial, institutional, and other client categories.
- Manage centralized and regional O&M teams to ensure smooth operation of distributed rooftop solar projects across India.
- Build and implement a scalable O&M structure with defined reporting, escalation, and accountability mechanisms.
- Drive standardization of processes, checklists, maintenance practices, reporting formats, and site performance review mechanisms.
2.Plant Performance and Uptime management
- Ensure maximum system uptime, generation efficiency, and contractual performance across all operating sites.
- Monitor key performance indicators such as:
- Plant availability
- Specific generation
- PR (Performance Ratio)
- CUF where applicable
- Downtime analysis
- Response time and closure time
- Inverter/string/SCB-level performance
- Grid outage and site outage impact
- Identify generation shortfalls, recurring faults, underperforming strings/inverters, and module-level issues, and ensure timely rectification.
- Lead performance optimization initiatives to improve energy yield and reduce avoidable losses.
3.Preventive and Corrective Maintenance
- Design and enforce preventive maintenance schedules for all rooftop solar assets.
- Ensure timely execution of:
- Module cleaning schedules
- Preventive inspections
- Thermography where applicable
- Torque checks
- Earthing and LA inspection
- Inverter servicing
- ACDB/DCDB checks
- Cable inspection
- Junction box checks
- Structure integrity review
- Lead breakdown maintenance and fault response systems with strong TAT discipline.
- Reduce repeat failures through RCA and corrective/preventive action systems.
4.Safety, Quality and Compliance
- Ensure strict compliance with all HSE and electrical safety requirements across sites.
- Drive safe work practices for maintenance teams, technicians, subcontractors, and vendors.
- Ensure use of PPE, LOTO procedures, working-at-height protocols, electrical isolation procedures, and toolbox talks.
- Maintain compliance with internal SOPs, statutory requirements, client safety expectations, and applicable state/local regulations.
- Conduct site audits for safety, technical quality, and housekeeping standards.
5.Team Management And Capability Building
- Lead, mentor, and manage regional O&M managers, site engineers, technicians, and support teams.
- Set KRAs/KPIs for O&M teams and drive performance reviews.
- Build training modules and upskilling programs for field teams on troubleshooting, safety, reporting, and client handling.
- Ensure discipline, productivity, ownership, and responsiveness across the O&M organization.
- Create a strong culture of preventive maintenance, accountability, and service quality.
6.Client Management and Service Delivery
- Act as the senior escalation point for key O&M customers across India.
- Maintain strong relationships with clients and ensure high service satisfaction levels.
- Review contractual obligations, SLAs, uptime guarantees, performance commitments, and penalty clauses, and ensure delivery in line with contracts.
- Lead periodic client reviews and performance discussions with professional reporting and solution-oriented communication.
- Handle critical client issues, plant underperformance concerns, and service escalations effectively.
7.Monitoring, SCADA and Data Analytics
- Oversee remote monitoring systems, SCADA dashboards, inverter portals, and data analytics for fleet-wide performance visibility.
- Establish daily, weekly, and monthly monitoring and exception review mechanisms.
- Create systems for automated alerts, issue escalation, generation tracking, and downtime logging.
- Use plant data to identify trends, recurring issues, and opportunities for technical improvement.
- Ensure proper documentation and visibility of fault logs, service reports, generation reports, and maintenance records.
8. Vendor & Spare Management
- Manage O&M vendors, regional service partners, cleaning agencies, and technical subcontractors where applicable.
- Develop and monitor vendor SLAs, productivity, quality, and turnaround standards.
- Plan and control critical spare inventory for inverters, SPD, fuses, breakers, connectors, cables, MC4s, and other consumables.
- Minimize downtime arising from spare shortages and poor vendor response.
- Coordinate with OEMs and suppliers for warranty claims, replacement support, and technical resolution.
9. Budgeting, Cost Control and Commercial Discipline
- Own O&M cost planning and budgeting across the portfolio.
- Monitor manpower cost, travel cost, spare cost, vendor cost, and maintenance overheads.
- Drive cost optimization without compromising uptime, safety, or service quality.
- Support AMC/O&M profitability by improving resource utilization, planning efficiency, and maintenance discipline.
- Review warranty recoveries, claim closures, and cost responsibility allocation.
10. SOPs, Systems & Process Improvement
- Build robust SOPs for all core O&M activities and ensure field implementation.
- Standardize service report formats, audit templates, PM checklists, RCA templates, escalation matrices, and closure workflows.
- Improve response systems through digital tools, ticketing, centralized monitoring, and structured MIS.
- Work closely with EPC, design, commissioning, and monitoring teams to improve lifecycle performance and reduce handover defects.
- Create scalable systems suitable for a growing national rooftop solar portfolio.
Required Experience:
- 5–10+ years of experience in solar/electrical operations and maintenance
- At least 5+ years in a leadership role in rooftop solar O&M
- Strong hands-on exposure to distributed rooftop solar portfolios
- Experience in C&I rooftop solar is strongly preferred
- Proven ability to manage multiple sites / multiple states / pan-India teams
- Strong understanding of uptime, PR, energy yield, RCA, PM planning, and service delivery
Required Skills
- Technical troubleshooting of rooftop solar systems
- Team leadership and regional coordination
- Preventive and corrective maintenance planning
- Client handling and escalation management
- Monitoring, SCADA, and performance analytics
- Vendor and spare management
- Safety compliance and field discipline
- Strong MIS, reporting, and process orientation
What are we looking for :
- High ownership and execution mindset
- Strong field orientation
- Ability to build systems and scale O&M operations
- Strong customer-facing communication
- Data-driven decision-making and problem-solving ability
Candidates from rooftop solar EPC, solar O&M companies, IPPs, C&I solar operators, or electrical maintenance organizations with strong renewable energy experience will be preferred.
