Operations Lead

Job description

• Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels.
• Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems.
• Management of the team members including workforce planning, attrition and talent management
• Meet the defined SLA/OLAs.
• Drive Improvement initiatives with measurable benefits.
• Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements
• Training of Client operational resources in line with client and engagement requirements
• First level of escalation between Customer and Capgemini for the respective stream
• Accountable for Weekly reviews and Responsible for the Monthly reviews with customer

Primary Skills

• Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels.
• Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems.
• Management of the team members including workforce planning, attrition and talentmanagement

Secondary Skills

• Meet the defined SLA/OLAs.
• Drive Improvement initiatives with measurable benefits.
• Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements
• Training of Client operational resources in line with client and engagement requirements
• Meet the defined SLA/OLAs.
• Drive Improvement initiatives with measurable benefits.
• Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements
• Training of Client operational resources in line with client and engagement requirements