Responsibilities
- Data Management & Entry: Maintaining accurate and up-to-date customer data across all systems by entering information, checking for errors, and correcting inconsistencies.
- Documentation & Organisation: Organising and managing documents, files, and internal knowledge bases so that teams can easily access the correct information when needed.
- Operational Task Management: Handling day-to-day operational tasks such as updating records, tracking open items, and monitoring deadlines to make sure all tasks are completed on time.
- Data Collection & Tracking: Gathering, reviewing, and verifying key data points while spotting and fixing errors in the data.
- Process Optimisation: Identifying opportunities to improve recurring tasks and workflows by suggesting simpler, more efficient ways of working and supporting the implementation of new processes.
- Cross-Functional Support: Working closely with customer support, product, and delivery teams to share information, align on updates, and ensure smooth coordination across functions.
- Technical Issue Coordination: Collaborating with engineering teams to track, prioritise, and resolve technical issues that are escalated, while ensuring updates are communicated clearly to all stakeholders.
About Company: Inkle is a US tax & accounting software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable, and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. Inkle launched in 2022, and already serves well over 500 US companies, and we're growing fast. We're backed by leading global VC funds.
